FAQ

Rest assured we are insured!  In the unlikely event that something breaks or becomes damaged while in our care, Luxury Move Management will replace the item or pay for its repair.  This is very unlikely to happen but we have our bases covered if it does happen. We also have a number of resources at your disposal included talented artists, handymen and skilled restorers who can help you repair any of your important housewares that may already be broken. Just ask us!

Working at Luxury Move Management is very rewarding. We offer flexible schedules and we work with awesome clients and real estate agents!  If you’d like to join our team please submit your resume and letter of interest to:  info@luxurymovemanagement.com.   We’d love to hear from you!

Yes we are happy to provide references. We encourage you to read the Testimonials page on our website to see what some of our recent clients have said about our services.

A move is overwhelming and requires hundreds of decisions. We have years of experience making the important decisions that can positively or negatively impact the entire experience. We have a team of all-female packers who are discrete, competent and very proud to be helping our clients in their homes. We wear uniforms and will treat your home and belongings with the delicate touch they deserve.  We bring all the required packing materials to your home.  The average move requires upwards of 125 boxes. Most people do not know which size boxes are required or how to properly pack, but we do! Ask yourself this question:  Do you actually want to pack your house yourself?

We identify household items in your home which we believe we can sell for you. We then photograph the items, take measurements and write colorful descriptions and post them for sale on a number of websites. LMM has built our own Buy & Sell Facebook group (which you can join by clicking here), which has more than 2,300 members in the GTA who follow our posts.  This private group is just one of the many ways we find buyers for your furniture.  We correspond with dozens of prospective buyers and arrange appointments for them to pick up the items.  You may choose to have one of our team members on site to meet the buyers. In addition, we work with a reliable and economical junk removal company. We also coordinate donations for items that are to be given to local charities, schools or other interest groups.  You will likely receive a tax receipt for your furniture donations.

Having moved more than ten times, Mindy has established a network of tradespeople that she trusts and that she has used in her own home. She will carefully select the right tradesperson for your needs. She will book the appointments, oversee their work and manage payment for you. Mindy has preferred rates with many of these tradespeople and is happy to extend these preferred rates to her clients.

During the initial consultation we will discuss an action plan for your home and packing needs.  Once we understand the scope of the engagement then we will provide you with an estimate. We  take pride in being transparent and upfront with all our pricing. We work efficiently and do not waste your time or money.

Our packing sessions run from 3-7 hours per session and are done by our all female team of professional packers. Our packers are friendly, experienced and discrete. We will work with you to pack rooms designated by you. Some clients want our help packing their entire home while other clients want our help with specific rooms. We offer our clients a 10% discount when they hire us back to assist with unpacking. And remember, we bring all the packing supplies with us, so you do not need to waste time and money guessing what supplies you will need. We offer a Buy-Back program where we will purchase back the packing materials from our clients after we complete the unpacking services. This has a positive impact on the environment as well as our clients’ bottom line.

Our experience has taught us that every client is unique and has different needs. After an initial consultation with a client we will design the most cost effective and time efficient action plan. Sometimes, but not always, a flat rate is the better option.